Amazon, Creative Services
Role Summary
Date: 2021 - 2023
Role: CS L&TD Creative Services UX Designer II, L5
Platform: Retail Web & Application
Description: In World Wide Customer Service (WWCS) at Amazon, the CS L&TD Creative Services Team strives to deliver high-end creative solutions as a shared service to the WWCS Global Programs and GO organization. Their team offers a breadth of creative expertise, including UI & Visual Design, UX Design, Video Design & Production, Learning Technology, Learning Experience Design, Instructional Design, and Marketing.
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Note: My role here involved confidential projects and/or data. This page will only contain a summary of my role. Contact Me for details.
My Contributions
​As a Level 5 UX Designer at Amazon for three transformative years, I had the privilege of shaping the user experience for millions of customers. Collaborating with cross-functional teams, I leveraged user insights and data-driven decision-making to create seamless and intuitive experiences across platforms. Let's explore my impactful journey at Amazon and discover the innovative solutions I delivered as a UX Designer.
Research
I researched user behaviors and psychology in an educational setting and audited internal employee growth programs for UX standards and accessibility. ​
Testing
I conducted several usability tests to ensure all user needs and pain points were satisfied and addressed across multiple projects
Design
I redesigned internal Wikis, resources libraries, web applications, branding websites, and a Customer Service career development LMS.
Mentoring
I mentored project managers as mentors on foundational UX knowledge to encourage a standard within the organization.
Consulting
I consulted program owners and project managers on UX best practices, accessibility, and gamification.​​
Collaborating
I mentored project managers as mentors on foundational UX knowledge to encourage a standard within the organization.​​
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